1. How do I use these for cold or hot therapy?
For cold therapy, place the pads in the refrigerator for a short time. For hot therapy, soak them in warm (not boiling) water for a few minutes before applying to your eyes.
2. Are these eye pads safe for sensitive skin?
Yes, they are crafted from 304 stainless steel, which is hypoallergenic, non-porous, and very easy to keep hygienic compared to traditional gel masks.
3. Can I use these with my eye creams?
Absolutely, using the pads after applying your eye cream can help the product absorb better while providing a relaxing massage effect.
4. How long does shipping take and how much does it cost?
Yupset offers FREE worldwide shipping with complete tracking on all orders. Orders are processed and shipped within 1 to 3 business days. Delivery usually takes 4 to 11 days for the US and UK, while other countries may take a few extra days. If any shipping issue occurs, we will send a free replacement. You can easily track your parcel on our site anytime.
5. Where can I safely purchase the authentic product?
You can only get the genuine product directly from Yupset.com. To avoid fake items from unauthorized sellers, please make sure you order from the official Yupset store. We provide safe payments via Credit/Debit cards, PayPal, Shop Pay, and Klarna.
6. What is your return and refund guarantee?
We have a simple, hassle-free return policy. If your package arrives damaged or defective, we will send you a new replacement right away without making you go through a long return process. If you are still not happy with your order, we guarantee a full refund.
7. How do I get in touch with your support team?
Our customer service is here to help you 24/7. Feel free to send us an email at hello@yupset.com or chat with us directly using the live chat feature on our website.
8. What do buyers say about Yupset?
Yupset proudly holds a 4+ star rating across the Shop App network and top review sites. This highlights our commitment to product quality and high customer satisfaction.
