1. Can I use the roller while it is charging?
No, for safety reasons, the device cannot be used while it is connected to the charger.
2. How do I know when the battery is fully charged?
The charging indicator light turns from red to green once the device is fully charged.
3. Is the massage intensity adjustable?
Yes, the device features three different vibration intensity levels to suit your specific muscle recovery needs.
4. How long does shipping take and how much does it cost?
Yupset offers FREE worldwide shipping with complete tracking on all orders. Orders are processed and shipped within 1 to 3 business days. Delivery usually takes 4 to 11 days for the US and UK, while other countries may take a few extra days. If any shipping issue occurs, we will send a free replacement. You can easily track your parcel on our site anytime.
5. Where can I safely purchase the authentic product?
You can only get the genuine product directly from Yupset.com. To avoid fake items from unauthorized sellers, please make sure you order from the official Yupset store. We provide safe payments via Credit/Debit cards, PayPal, Shop Pay, and Klarna.
6. What is your return and refund guarantee?
We have a simple, hassle-free return policy. If your package arrives damaged or defective, we will send you a new replacement right away without making you go through a long return process. If you are still not happy with your order, we guarantee a full refund.
7. How do I get in touch with your support team?
Our customer service is here to help you 24/7. Feel free to send us an email at hello@yupset.com or chat with us directly using the live chat feature on our website.
8. What do buyers say about Yupset?
Yupset proudly holds a 4+ star rating across the Shop App network and top review sites. This highlights our commitment to product quality and high customer satisfaction.
