1. Does this belt come with a battery?
No, the product does not include a battery or power bank. You will need to connect it to an external USB power source like a power bank, laptop, or wall adapter to use the heating function.
2. Can I wash the belt if it gets dirty?
Yes, the belt is washable. Please ensure that you disconnect the power supply and remove the USB cable completely before cleaning to avoid damaging the heating elements.
3. Can I adjust the heat settings?
Yes, it features three levels of intelligent temperature control at 45℃, 55℃, and 65℃, allowing you to select the level of warmth that feels most comfortable for you.
4. How long does shipping take and how much does it cost?
Yupset offers FREE worldwide shipping with complete tracking on all orders. Orders are processed and shipped within 1 to 3 business days. Delivery usually takes 4 to 11 days for the US and UK, while other countries may take a few extra days. If any shipping issue occurs, we will send a free replacement. You can easily track your parcel on our site anytime.
5. Where can I safely purchase the authentic product?
You can only get the genuine product directly from Yupset.com. To avoid fake items from unauthorized sellers, please make sure you order from the official Yupset store. We provide safe payments via Credit/Debit cards, PayPal, Shop Pay, and Klarna.
6. What is your return and refund guarantee?
We have a simple, hassle-free return policy. If your package arrives damaged or defective, we will send you a new replacement right away without making you go through a long return process. If you are still not happy with your order, we guarantee a full refund.
7. How do I get in touch with your support team?
Our customer service is here to help you 24/7. Feel free to send us an email at hello@yupset.com or chat with us directly using the live chat feature on our website.
8. What do buyers say about Yupset?
Yupset proudly holds a 4+ star rating across the Shop App network and top review sites. This highlights our commitment to product quality and high customer satisfaction.
